Service Fee Policy

Service Fees Policy

Effective date: 05th January 2021

To enable Homes & Cribs run its operations smoothly and to cover the costs of the products and services we provide, we charge a service fee when a booking is confirmed.

Fees for booking a place to stay

We currently have one service fee structures for booking a place to stay: split-fee where both hosts and guests pay a service fee.

Split-fee

Here a service fee is deducted from the host payout, and a service fee is charged to guests.

Guest service/booking fee

Guests pay a service fee of 5% of the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Homes & Cribs fees and taxes). The fee varies based on a variety of booking factors and is displayed to guests, including during checkout before they book a reservation.

Host service fee

Hosts pay a service fee of 10%. This fee is calculated from the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Homes & Cribs fees and taxes) and is automatically deducted from the host payout.

To review the service fee charged for a particular booking:

  1. Go to Wallet under Hosts Dashboard.
  2. Select details under Total Earnings.
  3. Next to the reservation that you want to review, select the “details”
  4. Under Earnings, you’ll find the Homes & Cribs Host Fee

Taxes on service fees

Where required by applicable laws of the Republic of Kenya, taxes including VAT may be charged on top of the host and guest service fee. The service fee will include these taxes charges when applicable.

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