Off-Platform Policy
Effective date: 05th January 2021
By hosting on Homes & Cribs, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person’s account.
In order to protect our members and business, the following behaviors are prohibited:
Asking guests for feedback off of Homes & Cribs
Asking for guests to review you or your listing off of Homes & Cribs takes valuable input about a guest’s stay away from Homes & Cribs’ community. We want guests to share their feedback directly on Homes & Cribs so that other guests may benefit from their insights. This includes:
- Asking guests to review a Homes & Cribs stay on a non-Homes & Cribs website, or taking reviews from Homes & Cribs and posting them on a non-Homes & Cribs website
- Asking guests to fill out a survey regarding a Homes & Cribs stay via a non-Homes & Cribs website or form off of Homes & Cribs
Hosts asking Guests to make payments off of Homes & Cribs.
Guests asking hosts to accept payments off of Homes & Cribs.
Asking guests for contact information prior to booking
All guest communications prior to booking should be on Homes & Cribs. Asking guests for contact information prior to booking is prohibited. This includes:
- Asking guests for their phone number or email address prior to booking
- Asking guests to call or email in order to discuss a reservation prior to booking (ex: offering a deeper discount for booking directly by phone).
- Asking guests to go to a third-party website or fill out a form in order to make a booking (ex: stating reservations with larger groups need to go through a separate website)
Asking guests for contact information after a booking or misusing contact information provided by Homes & Cribs
This includes asking for or using contact information for any reasons unrelated to a guest’s stay, or in a way that compromises the quality of a guest’s stay. Guests should be able to communicate directly with hosts about their stays through Homes & Cribs or via phone calls and texts. Soliciting additional contact information (email address, residential address) should be avoided unless needed for legal or compliance reasons (such as local laws). This includes, but is not limited to:
- Asking guests for an email address for the purpose of their Homes & Cribs stay and then subscribing them to marketing materials
- Asking guests to move the conversation to texts or emails in order to circumvent the Homes & Cribs’ platform.
- Asking guests for contact information after a booking in order to run background checks
- Asking guests to send photos of their government ID prior to arrival
Guests should always feel like they have an option to opt-out of receiving marketing materials.
Asking guests to create a separate account or install a third-party app in order to access their listing
Guests booking through Homes & Cribs should be able to access their listing using only the Homes & Cribs app. Additional registration or installation of additional apps should not be mandatory unless it’s required for legal or compliance reasons (such as local laws or building security rules). In such instances, hosts must include this in their listing description, so guests understand this additional step is a requirement prior to booking.
This includes:
- Asking guests to create a separate account or register on another website besides HomesandCribs.co.ke
- Asking guests to install a third-party app to access a listing (unless the third-party app has passed our security vetting)